Delivery
When will I get my order?It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5- 8 business days
International: 10-20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be! If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at in**@**********re.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at in**@**********re.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at in**@**********re.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns & Exchanges
What’s your return policy?Wrong size? No problem. You can exchange or return an item for a different size within 30 days of delivery. Items must be unworn, unwashed, and have their original tags attached. To start an exchange or return, email us at in**@**********re.com with your order number and the size you need, and we’ll reply with return instructions. Return shipping is paid by the customer; we cover shipping on your replacement.
Do you offer refunds?
Yes. For size returns, once we receive your item in its original condition you can choose an exchange for a different size or a refund to your original payment method. If you receive the wrong item or a damaged item, email us at in**@**********re.com within a week of delivery with photos and your order number, and we’ll send a replacement or issue a refund.
Can I return an item for another reason?
Because every item is printed on demand just for you, we can’t accept returns or exchanges for reasons other than size or a wrong/damaged item. If you’re unsure which size will fit, check the sizing chart in each product’s description.
What if my item was mislabelled?
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at in**@**********re.com within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one or issue a refund!